Cross Roads — 6 months , no refund

I ve given a membership by crossroads, with wrong commitments, , and later when i arranged for their serveces, they told me that they hd made wrong commitments, , so asked me to cancel my membership, and refund wud b processed, ,
now its been 6 months, , numerous mails, , unlimited calls to there helpline, , yeilds no result..
there senior sayued never reply back mails, , nor he comes to phone ..
no idea why i invested in such a company