Cross Roads — Refund my money back

Respected sir,

My vehicle number is DL1CR6633.
I have complaint against cross roads as they are cheating their customers.
I have request for my package renewal on 4th march 2023, and on 6th March it got renewed.But during this process, On 4th march I was trying to pay for that package from criss roads app.that
package cost rs 2000.but there I attempt for two times and it was showing the error message.but money got deducted from my account cost 4000 rs. One of their employee said that you got that money within 24 hours.so I paid for package third time on 6th march from my paytm account .

But till the date I have not received the money back.even their customer care employees are not responding sincerely.
There intention seems to delay it.

As we are their older client and I expect these kind of ethics should be followed by any genuine company .
So I want my money back at the earliest.
I am attaching the transaction details here.