Delhi Transport Corporation [DTC] — Complaint against NO ACTION for the payment of my bus pass

On 07th August, I submitted my online application for e bus pass, I had paid the corresponding 2 month fees ( 200 rs). and payment was confirmed from my side, however after the payment. my screen was stuck in infinite loop, I also didn't got any notification from the website, that the transaction was success, although the URL of the stuck webpage shows success. However, I haven't received any sms or email from them regarding the successful submission of my application, which they usually do within minutes after payment . its been 12 days now, I haven't recieved my e - bus pass, or even a single sms regarding it . I have tried emailing them, and calling them multiple times, but they are not picking up my calls, or answering my emails, please do something about it . I demand full refund for my 200 rs . their email is [protected]@dtc.nic.in
my mobile number is [protected]
my gmail is [protected]@gmail.com