Delhi Transport Corporation [DTC] — Complaint against Ticket Checker Abhishek

Dear Sir/Madam
I am writing to lodge a formal complaint against Ticket Checker Abhishek regarding an incident that occurred yesterday, June 27, 2023. I was traveling on bus number DL 1PC-6892 from Baroda House to the MCD office in the evening, using the 410 routes.
Upon boarding the bus, the conductor issued me a ticket for Rs. 10, indicating the journey from Krishi Bhavan to Lajpat Nagar, instead of the correct starting point at Baroda House. I brought this discrepancy to the attention of the ticket checker and his team present at the MCD office stop. I explained that I work at Baroda House and am a regular commuter, and that the conductor had issued me an incorrect ticket. I even suggested reviewing the CCTV footage to verify my claim, but my request was disregarded.
To my dismay, the ticket checker, Abhishek, responded to my concerns in an abusive manner. Furthermore, he insisted on levying a fine of Rs. 100 without providing me with a challan slip, which I refused to pay. He then informed me that if I insisted on receiving a slip, the fine would increase to Rs. 200. Given the situation, I agreed to pay the higher amount, and I have attached the ticket and challan slip for your reference.
However, it has come to my attention that according to the official Office order of DTC, a fine of Rs. 75 should be imposed on passengers traveling beyond the scheduled fare. Therefore, Abhishek's decision to charge me a fine of Rs. 200 is in direct violation of the established regulations. Additionally, his disrespectful behaviour is entirely unacceptable and should not be tolerated.
I kindly request that you take immediate action to address this matter. I would appreciate a thorough investigation into Abhishek's conduct, along with appropriate disciplinary measures. It is crucial to ensure that all ticket checkers adhere to the rules and treat passengers with respect.
Thank you for your attention to this complaint. I trust that you will take the necessary steps to rectify the situation and prevent such incidents from occurring in the future.

Yours faithfully,

[Pushpender Yadav]
[pushpender.[protected]@gmail.com]