Delhi Transport Corporation [DTC] — Student E-Bus pass rejected

Address: WZ-108-F rishi nagar, rani bagh, pitampura, delhi 110034

I am a student of Dyal Singh College 1st year, my 5-month e-bus pass expired on 22/4/24 and I applied for a new e-bus pass on the same day, I submitted my fee receipt and bus pass form both signed and stamped by the principal. I have paid ₹500 for the next 5 months pass, but as I checked my bus pass status it stated that your application has been rejected, can I know the reason please on what basis it was rejected by DTC
my application number is
[protected]
and on whatever reason was for rejecting the application, when will I get refund