Delhivery — About delay status of my order

Hello Team,

I have ordered clothes from brandfactoryonline.com on October 1st, 2020. The Delivery partner of this order from brandfactory was Delhivery. I tried reaching customer support[protected] of Delhivery but this number is not reachable always. Its been 10 Days my order not been delivered. I dont know to whom I have to contact for this. Please help me on this because I need this order immediately as festival Dussehra was arriving. Please find below details and attached screenshots for your reference.

Delivery Partner: Delhivery
Tracking ID:[protected]
Order Mode: Prepaid
Name: Sai Raj Sampath
Contact Number: [protected]
Email Id: [protected]@gmail.com
Delivery Address: 2nd floor, Sidhi Vinayaka Nilayam, Plot No: 262, Road no 10/A, Sai Anurag Colony, Opp lane to volvo buse service center, Ameenpur, Miyapur, 500090

Regards,
Sai Raj Sampath
[protected]