Delhivery — Bad service by Delhivery delivery agent.

I ordered a product from Myntra.com, order ID/Tracking ID : [protected].

The issue is that, the Delhivery delivery agent for this product did not deliver it to the provided address, he made an excuse saying package was big and so my father had to go to the Delhivery Office, Williamnagar-794111 to collect it, though I have been receiving multiple packages from Dehlivery service in the same address I've provided and my address is within 500 metres from Dehlivery office, Williamnagar, along the same main road, so there's no road connectivity issue either. SUCH A BAD SERVICE.

What's the point of having courier service and paying for the service then? If I have to go and get it myself, It be better for me to get the product from the local brick and mortar store instead of buying online depending on courier services.

I would say that such kind of work ethics, attitude and complaints on the employees should be monitored and assessed and necessary actions should be taken.

Thank you.