Delhivery — Complaint Regarding Refusal of package delivery from agent to my address and rude behavior

Dear Team,

I am writing this mail as a complaint about one of your delivery agents who refused to hand over necessary medicine ordered through Apollo 247 app, Order No #[protected]. AWB No :[protected] .Today one of Delhivey’s agent called me and asked me to collect the package 2.5 km away from my delivery location. I clearly mentioned my delivery address before placing the order through your app. It is not my headache to find who is delivering the package to my address. The delivery guy says that he got orders from his superiors to not deliver the product to their client's address. Regarding this, I just contacted his branch manager and asked him why the product was not delivered to my address. He says that it is not his duty to deliver the product to each and every customer's address, if it is important he will hand over the package to one of the shop near ( 1.5 km away ) from my address. I just try to convey that this is an important package and it contains necessary medicines. But he is not willing to understand my situation and he says if i am not collecting the package from his area, then cancel the order. I just mentioned to him that I will definitely complain about this issue to your higher authority, then he says that he knows how to manage the complaint forward from my end.

Is this the right manners of Delhiverys agents towards your customers. ? While I am checking your website, it seems that your service is door-to-door, and I am eligible to get the package at my address. I think Apollo 247 paid your service charge to deliver the package to my exact location without any fault. I already raised a concern on your website regarding the same.

To the Management, it's my right to get the package at my address, not in a road or any other local shop. Also its a clear breach of consumer rights that is assured by the Supreme Court of India.

He says if you're not accepting the product at their place within 3 days, it will automatically cancel and return back to the seller. I am clearly mentioning that “ I AM NOT WILLING TO COLLECT THE PACKAGE AT ANY PREMISES OR ANY OTHER OFFICE. IT SHOULD BE DELIVER TO MY ADDRESS MENTIONED IN THE PACKAGE “

This is my concern and complaint. I am looking forward for kind and needful actions towards my complaint and kindly train at least your Branch Managers to how to behave towards your customers.