Delhivery — Courier not delivered in Alamganj

My package[protected] was not delivered. Despite mailing multiple times, I haven't received any concrete answer from your side.
It's written delivered I haven't received it yet. You asked me to check if I shared any OTP, no I didn't share any OTP as I didn't receive it in the first place. courier is delivered in Goh whereas I live in Alamganj. My brother on whose name the parcel is, is in Delhi, he cannot receive it. So who has receive the parcel?
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