Delhivery — Damaged my shipment (cause possible rat bites)

I used Delhivery services to ship my parcel. I shipped the courier on 12th July it failed to deliver the courier till today (3 August 2022). Delhivery courier has damaged my parcel. it is possibly due to rat infestation at their warehouse because rat bites can be seen on parcels packaging. I demand refund for payment done to avail their services. I demand compensation for the good which are damaged and not delivered to me yet.

following is information about parcel.
Order ID: TNT1X65Q[protected]
Waybill:[protected]