[Resolved] Delhivery — Delay in delivery

[Resolved] Delhivery — Delay in delivery

N Nikhil3110 Jun 9, 2021

I want to raise a complaint about the delivery of AWB[protected], expected delivery date was 8th June 2021, package has arrived to the nearest hub of my location on 8th June only but I can see unnecessarily the package has been sent back to 30KM far from my location and still the process is getting repeat, which were already got completed on 8th June only. From last 2 days, package status is 'In Transit' only because of the unnecessary package movement here and there. Tried multiple times to contact with customer care services but their phone is not reachable. I would like to know why there is delay in delivery of my package when it was already reached to the destination hub also please let me know when my package will be delivered ? Was this information helpful? No (1) Yes (2)
Jun 9, 2021 Complaint marked as Resolved Without resolving issue how can you mark it as resolved ? Delhivery customer support has been notified about the posted complaint. Jun 09, 2021 Updated by Nikhil3110 I want to raise a complaint about the delivery of AWB[protected], expected delivery date was 8th June 2021, package has arrived to the nearest hub of my location on 8th June only but I can see unnecessarily the package has been sent back to 30KM far from my location and still the process is getting repeat, which were already got completed on 8th June only. From last 2 days, package status is 'In Transit' only because of the unnecessary package movement here and there. Tried multiple times to contact with customer care services but their phone is not reachable. I would like to know why there is delay in delivery of my package when it was already reached to the destination hub also please let me know when my package will be delivered ? These people are marking issue has been resolved without resolving it.
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naagarabhishek

Jul 11, 2021

hi,
I want to register a complaint I have to send viechle to jaunpur and I book that service from your customer executive ujjwal sawarn so the pick up was door to door he called the picked up guy at 4th July 2021 3.14 pm the pick-up guy had to ask extra for petrol in order to reach the warehouse Rs 150. so I provided that but this talk did not happen earlier so he told me that it would hardly take 4 days to deliver. and told me that my package has shipped from the destination but did not provide any details or tacking no. but it was mention that it will be provided to me. till now no issue but after 4 days when I asked about the update, he told me that your shipment is packing and will be soon delivered so I asked till when please provide me a time or date he said maximum it would take Sunday, after asking for an update he started misbehaving and provided me a screenshot of an unknown consignment with no information of my package and told me invoice will not be provided by us nor tracking id.
this is a very dishearted feeling for a customer kindly looks into my complaint I am MBA and heard a lot about delivery customer handling this types of behavior indirectly hindering your brand. being a customer I do not accept this type of misbehavior from your executives.