Delhivery — Delay in the delivery

[protected] This is my tracking id. I placed an order from zara on 6th of july and it reached the location on 9th of June. It’s a prepaid parcel of₹5200. It’s in the city since 5 days and they are not delivering the parcel. It’s the worst and pathetic courier service. Even after raising multiple queries they don’t reply. No calls nothing. Don’t know where to contact. They are frauds and thieves. Have read multiple complaints against them. Strict action should be taken. Arrest ceo too for such a fraud company.