[Resolved]  Delhivery — Delivery boy refusing to deliver and updating wrong remark that customer refused the delivery

Address: Mahwa

Your delivery centre Mahwa (321608) is not delivering my parcel with AWB no.[protected]
On enquiring they told me that because of size of parcel we can't deliver it. I requested them to get it deliver but they refused and updated wrong remark on delhivery that "Customer refused/cancelled the consignment", which is not true. The delivey boy never attempted the delivery so how can they reject delivery on their own.
I tried contacting customer care of delhivery but no response and this is not happening first time, i am facing same issue from your Mahwa (321608) delivery centre for past one year. Please take some strict actions otherwise stop picking up parcels from E-Commerce when you and your team are unable to deliver the parcels.