Delhivery — Delivery not done on time

I had 2 parcels to be delivered which was supposed to be delivered to me on 16th march, 22. At the end of the day without any call from delivery agent, i received a text message in the evening that the courier couldn't be delivered and will be re-attempted. The same happened on 17th as well. 18th was holi so that could be an exception. On 19th i.e. today same message received but till evening the delivery guy didn't contact. I personally had to go to delhivery office and when i went there I got to know that my parcel was kept there as it is. On the top of it when i asked the person in the office about all this. He was so rude and said that the delivery guy tried to contact me but my no. was not reachable. So, my no. Was not reachable for straight 3days. There were 2 contact details and as per him both were not reachable. And today when i told him to deliver my order to my addres as the parcel boxes were big then he denied and said once the delivery van comes then only he could do that and as the parcel were still in the office it meant that today once he wouldn't have attempted, had i personally not went there. As the office was nearby so i personally took one of the box and another person who was there in delhivery office took another box and delivered to my address. The parcel was delivered from Bangalore to gurgaon as I had shifted from there and it was prepaid. So this is the quality of service I got from so called brand " DELHIVERY". I am never in future would take service from delhivery nor will i recommend any one to use it. They are least bothered about the parcels nor their customer care contact details are provided in their website.
AWB No.:[protected]
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