Delhivery — Indefinite delay in delivery

I had couriered my luggage through Delhivery from Delhi on 25/09/22 to Kolkata. Every day I track my package it says the delivery will arrive the next day. They have no customer support, no proper emailing system, nothing. I have goods worth more than 10, 000 rupees in my luggage and here I am, 11 days later with no delivery even attempted.

My LR Number is[protected]
My Tracking ID is [protected].