Delhivery — Insurance claim customer care unresponsive

Fraud company...

I just don't understand how these guys are still in business with an exploitive intent toward the customers and after quite literally having an illegal SOP towards refunds.
You make the customers pay for insurance to make extra buck, and then when somebody claims back insurance, with all the right documents, just desert them, and yes make sure that the customer has no other way to contact you anywhere and yes don't let them raise a new ticket even.

Their business practices are really shady, they know that most people don't want to go through all this, and will not come this long. But I want my money back.

AWB[protected]