Delhivery — Irresponsible behaviour

I ordered a product from ajio.First the product was in changanassery delhivery office.Without contacting me, they updated the status as delhivery attempted.Then the product is transferred to ramankery delhivery office.There also same thing happened.They also updated in the app like delivery attempted without contacting me.How can they be so irresponsible?Then i have gone through the review of ramankery delhivery office.From there i understood that most of the people have faced the same situation .Without the customer knowledge itself they are cancelling the product.The most interesting part is we won't get any contact number from Google also.Without any contact number how can we determine the status of our product.That was so disgusting.Any I need my order because I paid through online and if they cancel without my knowledge, again the refund may take another couple weeks.So by searching Google I drove to their office at ramankery.From there i myself collected the package.And I asked why u have updated like delivery attempted without calling me.He doesn't had any answer.And he is not at all feeling guilty.Actually this was the worst shopping experience I ever had.If they can't take up the responsibility to run the office, please shut down.Why wasting other people's time?Most probably I won't shop from ajio now onwards even though I don't have any complaints regarding ajio product.If ajio replace it's delivery partner then it's fine or else the delhivery employees should be responsible