Delhivery — Long Delay in delivery service.. Very very poor service.

There has been long delay in delivery service (AWB:[protected] and
AWB:[protected] and the while the status was being out for delivery, also I could not get my package. The status gets changed daily and it was 8 days back when one of my package status was"out for delivery " but I could not receive my package.
There was no call from any executive also. One of my package status is also shown "delivery failed" but I do not know what could be the reason when everyone is at the residence only and is waiting for the package.
I am hampered a lot by the delay in delivery.
I could not understand which kind of service the company provides. Very pathetic condition

I needed the package urgently.