Delhivery — Lost my parcel from goa to mumbai

My parcel was picked up from Goa (AWB[protected] and was to be delivered to Mumbai. It has been more than 20 days and their email says they have accidentally sent it to Gurgaon and the gurgaon team cannot find it. Despite submitting a picture of the parcel, no response from them except ‘sorry for the inconvenience’.
I don’t understand what to do!
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Delhivery customer support has been notified about the posted complaint.
 
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