Delhivery — Lost my shipment and unacceptable claim value| no status update on one other shipment

Address: Gurgaon

Hi, writing this regarding my two orders with AWB:[protected] and AWB:[protected] which I booked through Delhivery Direct in hope to get my parcel delivered safely and timely. Failing both of the parameters @delhivery, one of my package was declared lost (ending 62). Being such a big company they could have easily located it but failing not to leave their comfort zone (Mr. Mithun Chakraborty, Kapil Jain, Inder, Anshu Mishra and query team)and putting in some efforts they told me to keep patient and wait. I waited for more than 10 days. My continuous emails and visits to their office put a slight pressure and all they did was to mark it lost. After which there were no replies from their side. All they told me was to get a claim of ₹2k while my shipment was worth more than 20k(₹23, 600 to be exact). Highly unprofessional as they are and irresponsible they also failed to reply to my other shipment and still keep telling me it is under security investigation. How can you not clear it in 15 days? Does this take too long. Such a huge disappointment and a helpless condition. I would like to demand an internal enquiry specially in the Gurgaon Tauru branch where both of my packages were sent and one of them declared lost and one is still under security investigation since 22 Feb 2022. Also would like to ask my complete compensation on the lost package and a live status of my package with awb ending 61, said to be under security investigation. This situation has been effecting my mental health, my business and my client who was expecting the package and is a kind of harassment on clients where they reply at their own will and provide with no customer care calling numbers. Keep waiting for their emails for hours and days!