Delhivery — Money deducted thrice

Hi I paid a delhivery agent once, it showed it didn’t go through just like that it happened 3 times and the money got deducted thrice from my account. After writing mails to Delhivery, I got one refund which automatically showed Debited the other day. Without my permission how can the money get debited on its own?

There are two total pending refunds that Delhivery needs to send me of the same amount.
I am attaching screenshots with this.