Delhivery — No service no refund

The amount has been debited via UPI(GOOGLE PAY) Transaction Id T16DP6206U2O304627
and PayU has also confirmed the payment PayU ID is [protected], but the AWB was not generated and the payment status shows pending, kindly refund the amount for the same, and I have tweeted and DM them but getting no response, no way to contact them via email and or call, have registered the complaint for the same in consumer forum also