Delhivery — Not delivered but shows delivered

Address: At/Po- Khandadeuli, Dist- Ganjam, State- Odisha, 761028

My parcel not delivered to me but shows on the website delivered. Parcel not reach to me yet. Your delivery partner not contact me only one message is received i.e (xxxx is your delivery code for decathlon package, AWB([protected]) share with agent only when he is at your premises.)