Delhivery — Not following promise

Address: Plot 5, Sector 44, Gurugram, Haryana - 122002

Dear sir/mam,

I am Shailesh Prajapati, Founder of Innovative Gifts LLP

We are trying to negotiate the pricing from last month for our newly registered company Innovative Gifts LLP, as we were already using your service for my previous company gentle Edge Marketing
The rates provided by Delhivery.com to the new company were higher than my previous company, so we were looking for some negotiation, and our account manager was Jacinta.
She asked for some time, meanwhile, we have discussed our higher charges which were already applicable to our new company.
She promised to refund the difference for the month of Jan 2023.
But now she is not taking responsibility for the refund.
The rates are approx. 20% higher, and we have spent approx. 95, 000/- last month.

It's all about the trust I did in your executive.
I have attached all the supporting documents of proof.
Waiting for your positive response for a healthy Business Relationship.

Best Regards
Innovative Gifts LLP