Delhivery — Order not deliver

Address: G 104 MALLINATH PARK NEAR CHANDRABahmedabad

This is with reference to shipment tracking number[protected] of Delhivery. It was booked on 18th Jan 2022 and I can see the package arrived the destination location on 20th Jan 2022 however, courier partner is not willing to deliver to the home. Its been a week since the package arrived the destination location. I have submitted multiple queries in delhivery portable and received no responses or updates. This is not acceptable. We don't have any other mechanism to contact the courier other than query submission on their portable, for which they don't acknowledge or respond.