Delhivery — Order not delivered and returned without calling

Address: Latur

I ordered a product online which was to be delivered by delhivety .but the product was not delivered when I checked the status it said it will be delivered by 22 December but it never showed status that the product is your for delivery and next day on 23rd December I received a text regarding return of product to the shipper
I even went to the office delhivery but it was nowhere to be found I could not find it on Google maps neither there was any address on the site
This happens first time with me, worst delivery service .

My tracking no is [protected]