Delhivery — Packet not delivered

I am very much dissatisfied with DELHIVERY’s services. The delivery person called me for the exact location of the address given on the packet (although it was a school address in Shalimar Bagh, Delhi) which can be easily reached using google maps!!
The delivery person took the location then also he didn’t deliver the packet and when I checked on website on the same dayi. 10th March’22 in the evening it showed‘undeliverable’ and again try to deliver by tomorrow evening (11.03.22). Then I waited for the packet next day also but it didn’t reach me and the tracking page of the website showed ‘delivery refused by consignee’, which is the biggest lie as it didn’t even reach me . When a person can call for the location then can’t he call when he reached the location?? and without even informing me he put my packet to return at the starting address and it got returned on 15th March. Saddest delivery by DELHIVERY. Kindly take action against the delivery person as well as DELHIVERY.
Thanks and regards
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