Delhivery — Parcel done on 10th August not Delivered till 21st August - Tracking ID:[protected]

I have opted Courier Service from Delhivery on 10th August 2021, for Delivery of Household Items - Weighing 13 Kgs, from Mumbai to Hyderbad with Tracking ID:[protected].

Till Date, i.e: 21st August 2021, The status is still on Transit and Over Telephone on Enquiry i found out that, The delhivery Team is Unware /unable to locate my Parcel.

Kindly Track my Parcel and Delivery it at the Earliest.