[Resolved]  Delhivery — Parcel marked as delivered but not received. Wrong delivery report

I ordered a parcel from Stompbox.in (prepaid) which they send it through Delhivery, bearing the tracking ID [protected]. I did not receive any calls or OTP to receive the order from the delivery agent or any sign of contact to deliver the item. Delivery expected date was 17th March and on that day, in the evening I received a message that mention that the parcel has been delivered. I haven't received the parcel and I don't know where or whom they have delivered the product. This is day light robbery. I tried to raise a complaint from their website, but there was no positive response.Taking a legal help is the only option left.
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Mar 20, 2022
Complaint marked as Resolved 
The delivery partner call me in the evening. He said that he gave the parcel to someone else in the building. Probably lying because next morning he showed up at my doorstep with the parcel unopened and he got my signature and a Identity card. If the identity card was mandatory how can he carelessly give it to someone and if he did delivered the parcel to some random person he or she would have opened the parcel and checked whats inside. Hence he was lying about delivering it to a wrong address. So, he was thinking of keeping the parcel to himself if no one complain about the missing item.
Delhivery customer support has been notified about the posted complaint.
 
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