Delhivery — Product or package not reached to customer

Website: www.delhivery.com/about

Dear team,

i am afreen, i have send the parcel of 12k worth of rs. 13500/- customer has not received the package, but the delhivery team, themself marked the sign of the customer as received. Provided there is no customer care or help line number provided address the issue. I kindly request to address my query and close this case.