Delhivery — Return my package

Address: 24050, 4th floor, 2nd block, B wing, Janapriya Utopia, 24050

Website: www.delhivery.com/track/package/2827716589505

I had opted for your courier service on 21/09/2022 for an expensive saree to be delivered from Hyderabad to Kolkata. A wrong package was picked up from my house on 22/09/2022 and on the same day hence I placed a request to cancel the shipment. Its going to be 3 months even after writing endless emails no customer service associate has comeback within a genuine response nor I have received my package so far. On your site it still shows transit and now I feel helpless as you guys won't give me the contact number or even the address of the place where the package is still kept so that I can myself pick it up. Or if the package is lost reimburse the 10K which is the worth of the belonging. From Oct 26th, the representatives have even stopped responding to my emails. It was something which was precious to my mom and has emotions attached which can't even be purchased again. Hence please give me a proper resolution unless you want me to drag this to the court and sue your company.