[Resolved]  Delhivery — Shipment not received yet

Hello Sir/ Madam,

This is in reference to Delivery tracking ID[protected].
The order was placed on 27/10/2021 on heathkart.com. I got a message on 01/11/2021 stating that the product was delivered to me, but the product was never delivered. On contacting the customer service, they sent me a copy of proof of delivery closing my case.

There are few poins that i would like to bring to your notice:
1. The map location of my delivery address is 23.3577120, 85.3581071 whereas that provided in the document is 23.356793, 85.3535104 which is a completely different location.
2. The signature provided in the document on the document is fake as there is just a straight line (who on earth has a straight line as a signature).

The delivery partner is refusing to admit that there is a fraud that is being done by its employees and i’m the one who is at loss.

I request you to kindly look into the issue and take an action against the delivery agent. Hoping a response at the earliest.

Thanks,
Nikhil