| Address: 500047 | | Website: www.delhivery.com |
Issue: false update being marked by the courier service to avoid delivery to customer's door step. I'd placed order online and it was handed over to delhivery courier service.
The product was supposed to be delivered on 19th october 2018. There was no attempt made to deliver the package so i'd reached the customer service team asking them to help with a delivery as early as possible else provide me with the address so that i could go and collect the package. On call the associate had promised me to give the address via message and also request team to see if it could be delivered at the earliest. I was lied neither the address nor the request was sent to the team. False update was marked stating address or phone number is incorrect which is not the case at all coz there were lot of packages delivered to the same address.
Today i get a notification that my package would be delivered but turn's up to be failure. This time the delivery agent had called to guide us with the address. We guided him the address properly he said he is coming and guess what he marked it as delivery attempted. He stopped answering my calls. Sometime later post one hour he answered and says i called you and you have said there is no parcel of your's. Complete lie.
Tracking:[protected]
Resolution required: help me get the package delivered on priority and also let me know why is such a behavior being encouraged. If you have lots of packages to be delivered accept the fault why is the team marking incorrect scan and blaming customer to escape fault. Help me understand how this will be fixed. Was this information helpful? | 
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