Delhivery — Undelivered for ages and fake promises

Hi

AWB:[protected].

I had used Delhivery direct to ship my package. The promised delivery date was 30th October. However, it has been stuck in some place and hasn't been delivered yet.

I keep asking the C2C support of Delhivery and all I receive are that it was raining in Kolkata (even though it hadn't rained in fifteen days), and the experience has been very terrifying, anxiety-inducing, and frustrating.

This is a last-ditch effort to get a proper answer from Delhivery and have the package delivered soon.
Kindly help resolve the issue because the package contains things that are personally valuable.

Regards