[Resolved] Dell — Complaint against delay in providing service of repair.

tanvimanu

from Kolkata, West Bengal

May 2, 2014

Address: Kamrup Metropolitan, Assam

I bought a Dell Inspiration 3521 with Sl No. 336H102 Adapter Rend Laptop purchased from M/S Computer Heart, Ulubari, Guwahati vide Challan No 4595 dated 05/03/2014. The same is found defective on 04/04/2014 and returned to m.S Computer Heart on 05/04/2014 vide challan no. 1250. They submitted the same to the Dell Service Center vide case no.[protected]. However till date they have not returned the laptop neither they give any proper reply to our calls. Therefore I request you to inform me the status and take proper action in their part as now 26 days is already over. Thank you. CA Tanvi Bairagi

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Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

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Comments

Dell India Customer Care

May 5, 2014

Verified Support

Hi Tanvi,

Regret for the inconvenience caused.
I have checked this complaint number but cannot find any records of your system. Kindly mention the address of service center and your system “Service tag” at [protected]@dell.com.
I shall be glad to assist you.

****Would also suggest you to kindly hide the system service tag information, as this may be misused.*********

Thanks
-Kaveri
Social Media and Community Professional
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