Dell — Escalation in service.

rajesh takyar

from New Delhi, Delhi

May 17, 2014

Address: New Delhi, Delhi

Sir, I have a complaint that my service tag No.BVRGBX 1. is not working properly. Though requested severally it is not being looked up. Battery does not charge properly neither it show sign on screen as Low Battery. My work hamper. If not attended I am bound to move to Consumer Court. My mobile No. is [protected]. E mail :[protected]@gmail.com. Hope Dell will see to it. this time. Earlier twice it was not attended properly.

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Comments

Dell India Customer Care

May 19, 2014

Verified Support

Hi Rajesh,

Regret for any inconvenience caused.
I checked your system details and your system battery has been replaced once and now your system is more than 1 year old. However Warranty for battery is only for 1 year.
Batteries are a "consumable" item. Just like you have to periodically change batteries in a flashlight, you also have to periodically change the battery in your laptop once its life is over.
Technical team has already send you the quote for the same. Kindly revert in case you want to purchase the new battery

Do revert on this post for further queries.
****Would also suggest you to kindly hide the system service tag information, as this may be misused.*********

Thanks
-Kaveri
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7
Download Drivers : http://dell.to/1pkzznO

rajesh takyar

from New Delhi, Delhi

Jun 28, 2014

Thanks a lot. Every thing is resolved. My machine is working well now. I thank to all especially to team Dell and Mr. Sujoy Jadav.who took prompt action and followed problems at Delhi.