Dell India — Not fixing the laptop neither helping me out

konvikktt

from Bengaluru, Karnataka

Mar 28, 2017

Address: Bangalore, Karnataka, 560095

My laptop screen is cracked from the top and need to get it fixed under the Accidental Damage Protection (ADP) which is valid til May 3rd 2017 along with the warranty.

Now it was fixed once last year in June 2016, hence cannot be fixed untill june.

Now when i asked them how should i go about it. I got a very vague and bad response from them. They mentioned that they cannot fix it under ADP. By that time you would be eligible to get it fixed under ADP, the warranty will be over hence you need to get it inspected to extend the warranty.

I am not sure what shall i do now ?

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Dell India customer support has been notified about the posted complaint.

Mar 30, 2017

Updated by konvikktt So I got a call from Dell today and got to hear the same story :

- I cannot avail the Accidental Damage Policy twice in a year.
- The warranty can only be extended when the hardware is free from the existing issues.

So in clear terms they mentioned, that i need to pay for the cracked screen and then extend the warranty and cannot leverage the existing policy. Clever much !!!

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Comments

Anshu1256

from Roorkee, Uttarakhand

Mar 30, 2017

I bought a wireless keyboard which has a pendrive type thing which is not working now due to broken it's chip. I need to either change my keyboard or to repair it's pendrive which connects keyboard to laptop. That is why we are having problem to connect my keyboard to laptop. That is all.