Dell — Misguiding of customer for services

Address: Chennai, Tamil Nadu

I regret to inform you that I had a problem in my LCD screen of my Dell Studio Laptop. I had been to the showroom based at No. 52B, Kodambakkam High road, Chennai for services and replacement of LCD screen.I was informed by the staff of this showroom that Dell does not have service centers and referred me to Devaraj Computers, GEEGEE Complex, Mount road stating that they are the official servicing center for Dell in Chennai and they have charged me Rs4, 000 to replace my Laptop screen. Later I had to find out myself from the web that Dell had service centers all around Chennai. This has deprived me from availing the services of Dell service center due to the indifferent attitude of the staff who has referred me for the reasons best known to them. I request you to initiate suitable action which has amounted to deficiency of service and the integrity of staff at poor light.