[Resolved] Dell — Offering No Support

Jyothis VK

from Mumbai, Maharashtra

May 7, 2014

Address: Mumbai City, Maharashtra

I own a DELL Studio 1558 Express Code:[protected]. My laptop is not switching ON at all so contacted the Dell Customer care for support. They clearly told me that they wont be able to help me since they have discontinued the production of Dell Studio model. My warranty expired in 2011. So is this how things are supposed to be .The company sells an Electronic product and then it shuts down for whatsoever reason. Once they shut It down the customer who bought the product should find some local service center for support. Clearly its not my fault that Dell discontinued the production of this particular model. They are not even ready to open and see what the issue is. They may not be able to rectify since they haveno spares available.I think they should are obliged to find the fault and let the customer know what the problem is.

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Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

May 07, 2014

Updated by Jyothis VK I own a DELL Studio 1558 Express Code:[protected]. My laptop is not switching ON at all so contacted the Dell Customer care for support. They clearly told me that they wont be able to help me since they have discontinued the production of Dell Studio model. My warranty expired in 2011. So is this how things are supposed to be .The company sells an Electronic product and then it shuts down for whatsoever reason. Once they shut It down the customer who bought the product should find some local service center for support. Clearly its not my fault that Dell discontinued the production of this particular model. They are not even ready to open and see what the issue is. They may not be able to rectify since they haveno spares available.I think they are obliged to find the fault and let the customer know what the problem is.

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Comments

Dell India Customer Care

May 8, 2014

Verified Support

Hi Jyothis,

Please accept my apologies for the inconvenience caused.
I understand how inconvenient it becomes to find a resolution for a product that has been obsolete from market.
We don't want customers to pay for a booking when service cannot be provided due to part unavailability.
However, would suggest you to get the system repaired at any local computer technician.
In case of further assistance, feel free to revert on the same thread, I shall be glad to assist you.
******Would also request to hide the system related information from the above post as this may be misused****

Thanks & Regards,
Shaina_M
#iworkfordell

Dell India Customer Care

May 8, 2014

Verified Support

Hi Jyothis,

Would also like to request to follow the troubleshooting steps mentioned in the link below, That will help us identify the point of failure and hardware fault.
http://dell.to/1nqxPFw

Would request you to share the results post troubleshooting, so that we can isolate the hardwaee faults.

Thanks & Regards,
Shaina_M
#iworkfordell