[Resolved] Dell — Poor Quality Standard - Faulty New Dell Laptop

Kotwal_22

from Noida, Uttar Pradesh

Mar 30, 2014

Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, I purchased a new dell Inspiron 14 laptop 7000 series laptop (7437) on 24th March 2012 however I have found that the combo jack for microphone/headset is not working fine, I raised it with dell technical support through service request[protected] and he also confirmed it to be a hardware issue. Service tag for my laptop is 3S8Z2Z1. Now I am very disappointed with this diagnosed fault in my new laptop within a week however I have not heard any plan of action from dell till now. Ideally now I am looking for a brand new replacement laptop.I am also surprised how come Dell quality checks were unable to find this fault. I hope this will be resolved soon else I will have to take respective heads for marketing/sales/operations into loop to get this resolved . I can be reached on [protected] if anyone from Dell wants to reach me. Regards, Pankaj Kotwal

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Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

Mar 30, 2014

Updated by Kotwal_22 Correction in the comment below

Hi, I purchased a new dell Inspiron 14 laptop 7000 series laptop (7437) on 24th March 2014 however I have found that the combo jack for microphone/headset is not working fine, I raised it with dell technical support through service request[protected] and he also confirmed it to be a hardware issue. Service tag for my laptop is 3S8Z2Z1. Now I am very disappointed with this diagnosed fault in my new laptop within a week however I have not heard any plan of action from dell till now. Ideally now I am looking for a brand new replacement laptop.I am also surprised how come Dell quality checks were unable to find this fault. I hope this will be resolved soon else I will have to take respective heads for marketing/sales/operations into loop to get this resolved . I can be reached on [protected] if anyone from Dell wants to reach me. Regards, Pankaj Kotwal

Mar 30, 2014

Updated by Kotwal_22 Laptop Purchase date is 24th March 2014..

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Comments

Dell India Customer Care

Apr 1, 2014

Verified Support

Hi Pankaj,

Regret for any inconvenience caused.

I have checked your system details and this case has already been handled by WUR(Whole Unit replacement )team.
They will contact you soon, and your system will be replaced within 2 to 3 weeks.

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks & Regards,
KaveriD
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)

Dell India Customer Care

Apr 1, 2014

Verified Support

Hi Kotwal_22,

I am Shaina from Dell Social Media Outreach team.
As per your communication with Technical Support team, your request has been forwarded to Whole Unit Replacement team for system replacement.
Once get a approval from them, we shall work for replacement and will ensure to resolve it on priority.
In case of any queries further, feel free to contact on the same thread, I shall be glad to assist you.
****Would also request you to kindly hide the system service tag information from the above post, as this may be misused.****

Thanks & Regards
Shaina_M
#iworkfordell