| Address: Gurgaon, Haryana |
Hello,
My Dell service tag no.- 6Y4XGW1.
Its been almost 2 months that I am suffering hell lot due to this DELL laptop. I was dealing with Mr. Sujay Jhadhav for my laptop issues and still nothing is working out. Its been more then a month that I am dealing with him. When I click on important windows updates then its not getting installed, it fails, in task bar, Icons do not appear even after adding it, Dell audio port and speakers are not working fine, Touchpad is not working fine and audio port has been changed twice has been changed twice, and once motherboard and touchpad has been changed, still I am facing the same issues again and again and again, I went to the service center uncountable times, wasted my hell lot time for this laptop. So now what you do want, should i go and pack my bag and live in DELL service center or what?
Every time Dell reps tell me this is my last visit to Dell Service center & its like BOOM Next week i am again standing in Dell service center.
Its enough now, I cant take this anymore, you have to find a permanent resolution for this laptop. I can't go to the Dell service center every 2nd day, or call up Dell customer service center everyday, its just 3 days that i received my laptop and in 3 days of time span, I have faced issues again and I do not know in coming days how many issues I have to face ahead!!!
I would really appreciate if you replace this laptop or else you are just leaving me with one last option as going to consumer court regarding my waste of time & money on dell.
I request you to please take it as OPS Loss at your end & please take care of this issue for resolution at the earliest.
Vibhu Narang.
(+[protected] Was this information helpful? | 
Regret for the inconvenience caused.
The Global escalation team is already working on your case, and have advised you to kindly submit the system to service center so that we can put the system under observation and resolve.
The global team is already coordinating with the center manager, and will ensure to get the issue resolved on priority.
Would request you to kindly drop the system for repair and observation.
I shall also monitor the case, and will ensure to get this case closed on priority with best possible resolution available.
****Would also suggest you to kindly hide the system service tag information, as this may be misused.*********
Thanks & Regards,
Shaina_M
#iworkfordell