Dell — Worst Product and Worst Service

Address: Mumbai City, Maharashtra

Dear Sunderarajan / Dell Management, I am utterly disappointed by the service quality of dell management and the attitude shown by their customer support team. I would rate Dell Management as ‘Zero’ or ‘Negative’ in customer satisfaction index. I would like to apprise dell management on the following things: My brother asked for replacement of laptop and same has been given as a link in the below trailing mails. But customer support team told me that it is not available on compuindia and hence they cannot provide it. But yesterday when I mentioned them that it is available on Compuindia website then they told me that they would not able to be provide me because of the price difference. This is simply not acceptable as My laptop needs to be replaced by equivalent configuration model. And this is not my that the prices of laptop has gone up. Mr Sunderarajan has himself told me that prices of laptop has been increased and hence they cannot provide us with same configuration. And we as a customer should be satisfied with lower configuration model. But why ? Because I am a customer and you are great DELL. “In short, Dell Laptop was faulty but as the production has been ceased I should satisfy myself with lower configuration model.” Instead of helping us we have been given ultimatum by Dell management. Dell management is behaving like they are going extra mile for me. If you are not able to provide us equivalent model as an replacement (without extra cost), then I would like to let the world know I would be using that wear-tear laptop only and that too at the mercy of Dell Management. I will also post this on Facebook to let the world know about dell service quality. People should think twice/thrice before even thinking of buying a laptop from Dell. We also use Dell laptops in my organization. I think I should also inform them about the Product and service quality of DELL. It would be better if we shift to IBM, HP etc Looking forward for some sensible response from Dell Management instead of giving us some ultimatum. Regards, Amit / Sumit [protected] Also please find the earlier story as happened: This is to bring to your kind notice that I have literally been harassed financially and mentally by the Dell management. This type of service quality is not expected from the world renowned Dell. I I have purchased Dell Inspiron 15z on 07/05/2013 SERVICE TAG : 7YZQXX1 I would like to beautifully articulate the harassment: I had reported xyz problem on xyz date. 1. After that, laptop mother board was replaced three times. 2. Technician gave me the information that laptop is bound to be replaced if there has been more than three replacements. 3. Due to all this replacement thing, my Laptop has been subjected to many wear and tear. My laptop is looking as bad as second handed laptop. 4. In addition, there was a problem of windows activation after the replacement of motherboard. For which technician formatted the Laptop which led to important data loss. Who is responsible, eh? Finally technician agreed to replace the model. But after enquiry, he told me that production of my laptop has been ceased. Hence they are not in a position to replace my laptop. Instead they gave me an option of full refund. So I ask dell management that do you really think that customers are fool and they would take your full refund happily. Does dell management know about time value of money or do I need to give them a crash course on it ? When I informed this to your technician, he agreed on giving me equivalent model in terms of configuration. But again he suggested some god-knows-lower-config model. Do dell management really think customers are stupid ? I request dell management to look into my case and do either of three: 1. Start the production of my laptop model. I don’t know how you do it. It is your problem. Why should I suffer ? I want my model of laptop to be replaced 2. OR Give me my money back with 15% interest. I deserve this 15% interest rate as I have been harassed so many times by so many of your employees. 3. OR Give me an upgraded version of my series. I don’t care how much it cost. It is your fault. Either party has to bear a loss. Why should customer bear a loss even though dell management is at fault. I have also posted this on Facebook to let the world know about dell service quality. People should think twice/thrice before even thinking of buying a laptop from Dell. Looking forward for some sensible response from Dell Management. Poor Customer, Sumit Kharche