Dell — Wrong model and OS.

Address: Chennai, Tamil Nadu

I have order DELL LAPTOP with model E5440 with Windows 8.1
Pro edition. When I saw the image of the ordered laptop in website and as well
as the image showed by the sale representatives has the finger print option and
mouse pointer. For this I have paid 62, 670/- through online.

On yesterday I received the laptop and when I opened it I was really shocked to
see that, it doesn't have those options (finger print reader and mouse pointer)
and also loaded with Ubuntu software. They placed the sticker on the laptop too.

Regarding the issue, when I tried to contact person concerned, no one was
taking the responsibility and not transferred to right person. Finally after I
was talking to several persons (around 7 peoples), I found the concerned
person.

Still I am not getting the response, I am totally upset, whether they will
replace the laptop or not.

Please guide me how to get the replacement at the earliest.

Its creating lot of headache as why i
have purchased through online...

please
help...

Thanks in advance.