Dr Lal Path Labs — Delay in sending reports and callous attitude

Address: New Delhi, Delhi, 122002

Website: www.lalpathlabs.com

Extremely disappointed with your services. I got a test done with Lab no.[protected], samples were submitted on 02.01.2017; report was expected in 7-10 working days. I visited your outlet today (11.01.2017) and asked for the report. I was given a report dated 03.01.2017 stating that the samples provided were not clear.

Now my questions are:
- If the samples were not clear, why did u guys not even bother to give me a call to discuss this?
- Why was the report handed over to me today and that too upon asking about the status. The executive told me that he has received the report last evening only (eventhough it is dated 03.01.2017). What is going on? Is this how you treat your customers?

I am going to escalate this issue till I get a resolution as a patient's treatment is dependent on your reports and such callous attitude is unacceptable.