| Address: 63/1, Rashbehari Avenue, Kolkata - 700026 |
| Website: www.lalpathlabs.com |
This is regarding the my corona test which was taken on 4th April 2021 by a renouned lab in Kolkata, named - Dr Lal Path Labs.
This test report was needed by my airlines for allowing me to fly on 5th April. On 4th April, before my test, I mentioned to the receptionist that on 5th I have a flight at 2:35 PM so I will require my report by 12. She said okay, so me and my daughter we completed our test and returned home.
At 5th, I reached to the lab by 11AM and asked for my reports. She handed over me my daughters report and said your report didn't arrive yet please sit for a while.
It was not for a while eventually i figured. She made me wait for an unbelievable 1 hour, while i kept telling her that my reporting time is at 1:35PM. I mentioned many times that I will need an hour to reach airport. She still delayed it for more 30 minutes and made me extremely frustrated with the situation.
Finally she decided to hand me over a BLANK PAD saying you leave for airport and print it out on your way for your report which will enter in 15 minutes in your WhatsApp. You can directly show the e-report to airport as well. All in all It was a very harrasing and irresponsible move from the lab but I had no option but to immidiately leave from there for my flight.
She put stamps on the blank reports and let me go. I booked a cab and left ASAP. On my way I kept wondering why didn't she do this same thing before 1 hr 30 mins then?
Anyway the report eventually reached my WhatsApp at 1:54 PM.
I finally reach airport and by no surprise the check in counters had closed before 20 minutes. There was no way they would let me catch the flight. After much trying I finally decided to book 6th aprils flight with some compensation from the airlines side and returned home.
I strongly demand justice and urgent action against Dr Lal Path Labs.
I am attatching the following documents as necessary proof -
1. Blank report from lab
2. Test payment reciept
3. Receptionists Photo
4. My flight ticket
5. Timing of received e-report on WhatsApp.
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