Dr Lal Path Labs — Illegal extortion of money for testing RT-PCR

Address: 38/4 Ramlal Dutta Road, Bhadrakali, Hooghly 712232

I had approached Dr Lal Path lab collection centre situated in Uttarpara Kotrung, West Bengal for getting my RTPCR test done, the details of the lab is attached below in the screenshot for your reference.

Mr. Asim Sil had a conversation with me on 2nd of June at around 8 PM and I was informed by him that I would have to pay 1400.00 against the same and it would take a day or two to get the reports. I was fine with this and asked him to provide me with an invoice against the same, to this he straightaway told me that I would only get an invoice of 950.00 against my test and not the sum I am actually being charged i.e. 1400.00. Now, I questioned if as to why such discrepancies, to which he blatantly said I could complain to anyone I wish to and he won’t give me an invoice for the total amount.

This is a matter of illegal money extortion and is does not add up to a good reputation to the brand’s name. During this crisis, we should be helpful to each other, considering everyone is dealing with it.

I had mailed the customer care of Dr. Lal pathlab on 3rd of June itself but yet I haven't received any reply on what actions has been taken against the said complaint.

Please look into the matter and revert with a positive response as soon as possible.