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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 132

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M
Murugesh K
May 7, 2021
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Address: #63, Hosabyrohalli Kengeri, Bangalore-560060

AWB number :[protected][protected] Name: Sanna tayappa, I already taken reattempt option but courier boy not contact me, i am waiting for shipment so pls deliver today urgent
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    Naimunissa
    May 6, 2021
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    Address: Block 3-2a, Sree Rosh Meadows Apartment, Thendral Nagar
    Website: Nil

    Product received but it's totally different from so I need to return my product... what is the procedure to return the product
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir/Mam,

    Greetings from Ecom Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    Team Ecom Express
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      A
      Akhil Bolla
      May 6, 2021
      Resolved
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      Resolved

      My AWD [protected], the delivered boy not delivered my PRODUCT, he called me by phone and said that if you want your order then tell me the otp which has been sent to your phone, the otp has been told by me but he not handed the order to me and now not answering my calls also plz help be regrading this.
      +1 photos
      Jul 23, 2021
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      What was the resolution here? I encountered exactly same issue from a fraud ecom delivery agent. How can I escalate it further?
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        N
        Ninad Pandey
        May 6, 2021
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        I ordered Cipla Hand Sanitizer through Paytm on 29th April and it was shipped by Ecom Express Courier. There wasn't any issues ordering through Paytm but this Ecom Express Courier is not delivering my order since 2nd May. It's been out for delivery from 2nd May but it's not delivered to me till date. Neither the company responds nor the delivery agent.

        My order details are as follows :-
        Product : Cipla Hand Sanitizer
        Order Id :[protected]
        Delivery Agent : Arjun Yadav

        Please solve this problem as soon as possible .
        Thank you.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
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          A
          akshay1907
          May 6, 2021
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          I raise a return request for saree in meesho app. Courier boy collect the pick up from me and giving wrong update on tracking that "Reverse Pickup not Complete" I attached Tracking Number and name and also Screenshot of Tracking.
          Tracking Number & Name - [protected] Sunita Snaarivy
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings From Ecom Express.

          Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th May.

          Regards,
          Team Ecom Express
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            A
            Ajay @7733
            May 5, 2021
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            Address: Mohalla Allahpur Shahabad Hardoi, Shahabad hardoi

            नमस्ते सर मेरा ऑर्डर आया मगर मेरा ऑर्डर मुझे दिया नहीं गया मुझसे बोला आपका ऑर्डर कल आ जाएगा और फिर उन्होंने मेरा ऑर्डर अटेंड कर दिया मेरा ऑर्डर संख्या यहां Your BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS मुझे दिलाने की कृपा करें
            Ecom Express customer support has been notified about the posted complaint.
            May 05, 2021
            Updated by Ajay @7733
            मेरा आर्डर अभी तक नहीं पहुंचा पर्यटन का किया गया मनी आर्डर समझाया है कि मैं मेरा ऑर्डर दिलाने की कृपा करेंYour BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS
            Verified Support
            May 08, 2021
            Ecom Express Customer Care's response
            Dear Sir/Mam,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

            Regards,
            Team Ecom Express
            जो पार्सल बुक किया था वह नहीं आया उसकी जगह दूसरा पार्सल आ जो फोन बुक किया है उसको भेजे

            Sar Mera order mujhe nahin diya Gaya - Comment #3831901 - Image #0
            सर पुरानी Order ID 8370 वह नई order ID or AwB number भेजने कि कृप्या करे
            सर जो फोन बुक किया था वहभेजे
            सर जो पार्सल पहले आया वो गलत आ गया पूरानी Order ID 8370 सर सही पार्सल जो फोन बुक किया है उसको भेजे और Order ID or AwB number भेजे
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              R
              Rohit Norke
              May 5, 2021
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              Address: Kukshi 454331

              I ordered phone on 15 April 2021 and product had manufacturing defect i had applied for refund 1 time but they had cancelled my request.. Now also o have applied for refund but they did not attend my call.. And giving long date to pick my phone again please help
              +2 photos
              Ecom Express customer support has been notified about the posted complaint.
              Dear Mam,

              Greetings from Ecom Express

              Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

              Regards,
              Team Ecom Express
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                M
                Meenakshimohan
                May 5, 2021
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                Address: RAJAHMUNDRY

                Good Morning
                I placed an order of homoeopathy medicines on 30th April 2021. But not received still today.The courier boy said that your parcel delivered within 24hrs from last 2days. They didn't make a call yesterday. But today they put my order in OFD lock. I need medicines urgently.
                +4 photos
                Ecom Express customer support has been notified about the posted complaint.
                Please reply
                Please deliver my order as soon as possible
                Where is my parcel
                Please tell me
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                  S
                  Sandeep Saroha 1344
                  May 3, 2021
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                  I ordered a product from The man company
                  And it should be delivered on 2nd may but agent contact me once and get away then next day he connected to me once just 20 sec and I said hello many time but he didn't response and cut the call and tried many times again then he did this again
                  And tagged it as undelivered as I refused to take it THE MAN COMPANY order AwB [protected]
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  May 05, 2021
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings From Ecom Express.

                  Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on XXXX at the registered address.

                  Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                  Regards,
                  Team Ecom Express
                  Hi Team,

                  I am from Nedumkandam, Idukki, Kerala
                  I ordered a product from Meesho
                  And it should be delivered on 4th may The ecom express person called me on the same day. He connected to me and I said hello many time but he didn't response and cut the call. I tried many times call him back. But no response.
                  And tagged as

                  Your ONLINE order AwB [protected] was undelivered as you were not available.

                  Please take necessary steps to get my order as early as possible.

                  Thank you
                  Ecom Express Customer Care's response, May 8, 2021
                  Verified Support
                  Dear Sir/Mam,

                  Greetings From Ecom Express.

                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Team Ecom Express
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                    S
                    Soruchi
                    May 3, 2021
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                    Address: 1/151

                    I order my product saree through messho courier ecom express it takes more then 12 days
                    Tracking detail shows that saree is at my hub sagar m.p and diliver date is 28 april
                    But ecom express not diliver at time it late by 4 days not diliver yet
                    And daily ecom express extend dilivery date
                    Ecom Express Executive [protected]
                    AWB [protected]
                    Very poor dilivery #Ecom Express
                    Worst experiance...
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    May 04, 2021
                    Ecom Express Customer Care's response
                    Dear Sir/Mam,

                    Greetings From Ecom Express.

                    Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                    Regards,
                    Team Ecom Express
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                      F
                      Fykjhh
                      May 3, 2021
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                      Address: Behror

                      The site says that my package is out for delivery and then it says that the customer refused to accept the order. It's showing this for three days, ( my AWB no. [protected]) . Today I went to their centre but the person says that they no more operate from here. Plz help
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Fykjhh's [Complaint's author] reply, May 6, 2021
                      My awb no is 2747006691 .
                      Please take action, it now states that rto lock has been applied.

                      Very poor service , frustrated the customer - Comment #3830636 - Image #0
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                        Anjali Dileepkumar
                        May 3, 2021
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                        Ex com delivery service call me today morning 9.26 but I am not able to take call and at 9.33 I received a msg from excom that your order is delivered . But it actually not delivered . In feedback I will give it as product not delivered. I already payed for the product what can I do to get my ordered product . It is not delivered to me then how can they marked as it is delivered ?
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        May 04, 2021
                        Ecom Express Customer Care's response
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          Atse Lasuh
                          May 3, 2021
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                          Address: Dimapur Nagaland,797112

                          It’s been 3 days my delivery is showing at delivery center at Dimapur Nagaland 797112, but since, now they have not delivered my product at my given address, either the courier service have not contact me, Atlas’s if they contact me I have gone an take form delivery center.
                          +4 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir/Mam,

                          Greetings From Ecom Express.

                          Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                          Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                          Regards,
                          Team Ecom Express
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                            L
                            laljatin
                            May 3, 2021
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                            AWB: [protected]
                            Ecom Express received the parcel information on 30th April 2021 and since then every day the pickup is being rescheduled. How long can they keep doing this?
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              6
                              6262739801
                              May 3, 2021
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                              Address: Gram Ron post kumrai th.garhakota did.sagar madhya Pradesh

                              Delivery fast
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express
                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                M
                                Muneer400
                                May 2, 2021
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                                Shipment returned and RTO lock

                                Website: ecomexpress.in

                                I placed an order on 21st apr and it reached delivery center on 28th April. My Order was to be delivered by ECOM EXPRESS (The worst Courier service provide i have ever come across). They themselves don't deliver the product and later write the reason as Customer not available and Wrong adress like that.. Seriously?? . The delivery never reached me. I didn't receive any call from delivery person. I complained number of times and they seemed...
                                +1 photos
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                                aman nagariya
                                May 2, 2021
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                                From last one week my 10+ pickup is delayed all are having the same problem I.e. it’s getting updated with remark on tracking site like pickup failed due to shipment was not ready which is absolutely false as shipment is ready.
                                We are not receiving call from any currier boy related to pickup and when I was connecting to customer care they are not able to provide any Issue number and each time getting the same response “wait for another 24-48hr your issue will be resolved”. Not at all getting any info on my orders below is Awb number for latest pickup
                                [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2021
                                Ecom Express Customer Care's response
                                Dear Sir/Mam,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 10th May.

                                Regards,
                                Team Ecom Express
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                                  Anushkya
                                  May 2, 2021
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                                  Address: Church road mahananda para near Marwari Panchayat bhawan Sanchita's boutique Siliguri

                                  My AWB no(protected) has not yet reached.I had ordered the product on 14th of Apr but haven't yet got the product.The delivery executive calls but never speaks.The one time he spoke he said that he would deliver it to me the next day but to no avail. Yesterday I received a call but no one spoke and now my order status is showing off locked.
                                  Please look into the matter at the earliest
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    S
                                    Samuel karunakar
                                    May 1, 2021
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                                    I have bought some clothes from ajio, and it reached to Gokavaram econ express. This is the second time not delivering to me. And its again ...simply they are telling unsuccessful deliver without even attempt.
                                    So rude answers
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express!

                                    Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                    Regards,
                                    Team Ecom Express
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                                      ayesha0804
                                      from Delhi, Delhi
                                      May 1, 2021
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                                      One of the worst logistics available in india from almost 2 weeks my parcels are not being delivered instead the delivery person is putting feedback on my behalf and no action is being taken place.
                                      First it was sunder parakala
                                      Then mohd salman
                                      And now mohd ghouse
                                      All these people working for ecom express are extremely unprofessional and useless.
                                      I am waiting for my product ordered from hopscotch with AWB no: [protected].
                                      Please raise a complaint against ecom express and question thier work ethics and help me in getting my parcel delivered Asap.
                                      Thanks
                                      Ayesha fatima.
                                      +2 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2021
                                      Ecom Express Customer Care's response
                                      Dear Mam,

                                      Greetings From Ecom Express.

                                      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                      Regards,
                                      Team Ecom Express
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