Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6460
Resolved
1266
Unresolved
5194
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 132

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Murugesh K
May 7, 2021
Report
Copy

Address: #63, Hosabyrohalli Kengeri, Bangalore-560060

AWB number :[protected][protected] Name: Sanna tayappa, I already taken reattempt option but courier boy not contact me, i am waiting for shipment so pls deliver today urgent
+1 photos
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Naimunissa
    May 6, 2021
    Report
    Copy

    Address: Block 3-2a, Sree Rosh Meadows Apartment, Thendral Nagar
    Website: Nil

    Product received but it's totally different from so I need to return my product... what is the procedure to return the product
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    Team Ecom Express
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Akhil Bolla
      May 6, 2021
      Resolved
      Report
      Copy
      Resolved

      My AWD [protected], the delivered boy not delivered my PRODUCT, he called me by phone and said that if you want your order then tell me the otp which has been sent to your phone, the otp has been told by me but he not handed the order to me and now not answering my calls also plz help be regrading this.
      +1 photos
      Jul 23, 2021
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      What was the resolution here? I encountered exactly same issue from a fraud ecom delivery agent. How can I escalate it further?
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Ninad Pandey
        May 6, 2021
        Report
        Copy

        I ordered Cipla Hand Sanitizer through Paytm on 29th April and it was shipped by Ecom Express Courier. There wasn't any issues ordering through Paytm but this Ecom Express Courier is not delivering my order since 2nd May. It's been out for delivery from 2nd May but it's not delivered to me till date. Neither the company responds nor the delivery agent.

        My order details are as follows :-
        Product : Cipla Hand Sanitizer
        Order Id :[protected]
        Delivery Agent : Arjun Yadav

        Please solve this problem as soon as possible .
        Thank you.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          akshay1907
          May 6, 2021
          Report
          Copy

          I raise a return request for saree in meesho app. Courier boy collect the pick up from me and giving wrong update on tracking that "Reverse Pickup not Complete" I attached Tracking Number and name and also Screenshot of Tracking.
          Tracking Number & Name - [protected] Sunita Snaarivy
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings From Ecom Express.

          Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th May.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ajay @7733
            May 5, 2021
            Report
            Copy

            Address: Mohalla Allahpur Shahabad Hardoi, Shahabad hardoi

            नमस्ते सर मेरा ऑर्डर आया मगर मेरा ऑर्डर मुझे दिया नहीं गया मुझसे बोला आपका ऑर्डर कल आ जाएगा और फिर उन्होंने मेरा ऑर्डर अटेंड कर दिया मेरा ऑर्डर संख्या यहां Your BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS मुझे दिलाने की कृपा करें
            Ecom Express customer support has been notified about the posted complaint.
            May 05, 2021
            Updated by Ajay @7733             मेरा आर्डर अभी तक नहीं पहुंचा पर्यटन का किया गया मनी आर्डर समझाया है कि मैं मेरा ऑर्डर दिलाने की कृपा करेंYour BGDPL order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS
            Verified Support
            May 08, 2021
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

            Regards,
            Team Ecom Express
            View replies
            जो पार्सल बुक किया था वह नहीं आया उसकी जगह दूसरा पार्सल आ जो फोन बुक किया है उसको भेजे

            Sar Mera order mujhe nahin diya Gaya - Comment #3831901 - Image #0
            Reply
            सर पुरानी Order ID 8370 वह नई order ID or AwB number भेजने कि कृप्या करे
            Reply
            सर जो फोन बुक किया था वहभेजे
            Reply
            सर जो पार्सल पहले आया वो गलत आ गया पूरानी Order ID 8370 सर सही पार्सल जो फोन बुक किया है उसको भेजे और Order ID or AwB number भेजे
            Reply
            Helpful
            Found this helpful?
            4 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rohit Norke
              May 5, 2021
              Report
              Copy

              Address: Kukshi 454331

              I ordered phone on 15 April 2021 and product had manufacturing defect i had applied for refund 1 time but they had cancelled my request.. Now also o have applied for refund but they did not attend my call.. And giving long date to pick my phone again please help
              +2 photos
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Mam,

              Greetings from Ecom Express

              Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Meenakshimohan
                May 5, 2021
                Report
                Copy

                Address: RAJAHMUNDRY

                Good Morning
                I placed an order of homoeopathy medicines on 30th April 2021. But not received still today.The courier boy said that your parcel delivered within 24hrs from last 2days. They didn't make a call yesterday. But today they put my order in OFD lock. I need medicines urgently.
                +4 photos
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Please reply
                Reply
                Please deliver my order as soon as possible
                Reply
                Where is my parcel
                Please tell me
                Reply
                Helpful
                Found this helpful?
                3 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sandeep Saroha 1344
                  May 3, 2021
                  Report
                  Copy

                  I ordered a product from The man company
                  And it should be delivered on 2nd may but agent contact me once and get away then next day he connected to me once just 20 sec and I said hello many time but he didn't response and cut the call and tried many times again then he did this again
                  And tagged it as undelivered as I refused to take it THE MAN COMPANY order AwB [protected]
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  May 05, 2021
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings From Ecom Express.

                  Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on XXXX at the registered address.

                  Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                  Regards,
                  Team Ecom Express
                  View replies
                  Hi Team,

                  I am from Nedumkandam, Idukki, Kerala
                  I ordered a product from Meesho
                  And it should be delivered on 4th may The ecom express person called me on the same day. He connected to me and I said hello many time but he didn't response and cut the call. I tried many times call him back. But no response.
                  And tagged as

                  Your ONLINE order AwB [protected] was undelivered as you were not available.

                  Please take necessary steps to get my order as early as possible.

                  Thank you
                  Reply
                  Ecom Express Customer Care's response, May 8, 2021
                  Verified Support
                  Dear Sir/Mam,

                  Greetings From Ecom Express.

                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Team Ecom Express
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Soruchi
                    May 3, 2021
                    Report
                    Copy

                    Address: 1/151

                    I order my product saree through messho courier ecom express it takes more then 12 days
                    Tracking detail shows that saree is at my hub sagar m.p and diliver date is 28 april
                    But ecom express not diliver at time it late by 4 days not diliver yet
                    And daily ecom express extend dilivery date
                    Ecom Express Executive [protected]
                    AWB [protected]
                    Very poor dilivery #Ecom Express
                    Worst experiance...
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    May 04, 2021
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings From Ecom Express.

                    Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                    Regards,
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      F
                      Fykjhh
                      May 3, 2021
                      Report
                      Copy

                      Address: Behror

                      The site says that my package is out for delivery and then it says that the customer refused to accept the order. It's showing this for three days, ( my AWB no. [protected]) . Today I went to their centre but the person says that they no more operate from here. Plz help
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Reply
                      Fykjhh's [Complaint's author] reply, May 6, 2021
                      My awb no is 2747006691 .
                      Please take action, it now states that rto lock has been applied.

                      Very poor service , frustrated the customer - Comment #3830636 - Image #0
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Anjali Dileepkumar
                        May 3, 2021
                        Report
                        Copy

                        Ex com delivery service call me today morning 9.26 but I am not able to take call and at 9.33 I received a msg from excom that your order is delivered . But it actually not delivered . In feedback I will give it as product not delivered. I already payed for the product what can I do to get my ordered product . It is not delivered to me then how can they marked as it is delivered ?
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        May 04, 2021
                        Ecom Express Customer Care's response                         Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Atse Lasuh
                          May 3, 2021
                          Report
                          Copy

                          Address: Dimapur Nagaland,797112

                          It’s been 3 days my delivery is showing at delivery center at Dimapur Nagaland 797112, but since, now they have not delivered my product at my given address, either the courier service have not contact me, Atlas’s if they contact me I have gone an take form delivery center.
                          +4 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings From Ecom Express.

                          Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                          Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                          Regards,
                          Team Ecom Express
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            laljatin
                            May 3, 2021
                            Report
                            Copy

                            AWB: [protected]
                            Ecom Express received the parcel information on 30th April 2021 and since then every day the pickup is being rescheduled. How long can they keep doing this?
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              6
                              6262739801
                              May 3, 2021
                              Report
                              Copy

                              Address: Gram Ron post kumrai th.garhakota did.sagar madhya Pradesh

                              Delivery fast
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir/Mam,

                              Greetings from Ecom Express
                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Muneer400
                                May 2, 2021
                                Report
                                Copy

                                Shipment returned and RTO lock

                                Website: ecomexpress.in

                                I placed an order on 21st apr and it reached delivery center on 28th April. My Order was to be delivered by ECOM EXPRESS (The worst Courier service provide i have ever come across). They themselves don't deliver the product and later write the reason as Customer not available and Wrong adress like that.. Seriously?? . The delivery never reached me. I didn't receive any call from delivery person. I complained number of times and they seemed...
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                A
                                aman nagariya
                                May 2, 2021
                                Report
                                Copy

                                From last one week my 10+ pickup is delayed all are having the same problem I.e. it’s getting updated with remark on tracking site like pickup failed due to shipment was not ready which is absolutely false as shipment is ready.
                                We are not receiving call from any currier boy related to pickup and when I was connecting to customer care they are not able to provide any Issue number and each time getting the same response “wait for another 24-48hr your issue will be resolved”. Not at all getting any info on my orders below is Awb number for latest pickup
                                [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2021
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 10th May.

                                Regards,
                                Team Ecom Express
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Anushkya
                                  May 2, 2021
                                  Report
                                  Copy

                                  Address: Church road mahananda para near Marwari Panchayat bhawan Sanchita's boutique Siliguri

                                  My AWB no(protected) has not yet reached.I had ordered the product on 14th of Apr but haven't yet got the product.The delivery executive calls but never speaks.The one time he spoke he said that he would deliver it to me the next day but to no avail. Yesterday I received a call but no one spoke and now my order status is showing off locked.
                                  Please look into the matter at the earliest
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Samuel karunakar
                                    May 1, 2021
                                    Report
                                    Copy

                                    I have bought some clothes from ajio, and it reached to Gokavaram econ express. This is the second time not delivering to me. And its again ...simply they are telling unsuccessful deliver without even attempt.
                                    So rude answers
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express!

                                    Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                    Regards,
                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      ayesha0804
                                      from Delhi, Delhi
                                      May 1, 2021
                                      Report
                                      Copy

                                      One of the worst logistics available in india from almost 2 weeks my parcels are not being delivered instead the delivery person is putting feedback on my behalf and no action is being taken place.
                                      First it was sunder parakala
                                      Then mohd salman
                                      And now mohd ghouse
                                      All these people working for ecom express are extremely unprofessional and useless.
                                      I am waiting for my product ordered from hopscotch with AWB no: [protected].
                                      Please raise a complaint against ecom express and question thier work ethics and help me in getting my parcel delivered Asap.
                                      Thanks
                                      Ayesha fatima.
                                      +2 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2021
                                      Ecom Express Customer Care's response                                       Dear Mam,

                                      Greetings From Ecom Express.

                                      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                      Regards,
                                      Team Ecom Express
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Koovs.com / Marble E-Retail
                                        2.9
                                        (402)
                                        Tresmode
                                        2.8
                                        (49)
                                        Bata India
                                        2.6
                                        (2316)