eMudhra Complaints & Reviews

Address: BA-5A, ASHOK VIHAR,PHASE-1,DELHI-110052

Dear Sir/Madam,

I had purchased the E-token from my CA from your company, It was running on my laptop but recently my laptop crashed and now I am trying to run the dongle on my other system it is not working.

Please help me resolve the issue, I had tried calling on your customer care but there is no response and I am losing my business and not able to file my tenders.

Please call on my number [protected] and help resolve my issue.

thanks & regards

Sameer Sehgal
Sam's International
BA-5A, ASHOK VIHAR, PHASE-1, DELHI-110052.

eMudhra customer support has been notified about the posted complaint.

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Our dsc application is pending for ca verification. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected].

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eMudhra Customer Care

from Bengaluru, Karnataka

Dec 26, 2020

Verified Support

We apologies for inconveniences caused.

We request you to furnish the application ID / Registered Mobile Number for us to check and assist you accordingly.

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Call to Emudhra for help for pin, un skilled customer support staf[censored]sed all the remaining attempts and said your token has been locked
so you have to purchase new one

good policy of company learning of staff on customer money and earning so learning by urning

and when i checked in deatil i found they are using china chinees software
very poor situation

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Address: India

Emudhra has yet not provided the Invoice of Payment made for purchase of Digital signature

eMudhra customer support has been notified about the posted complaint.

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eMudhra Customer Care

from Bengaluru, Karnataka

Dec 26, 2020

Verified Support

We apologies for inconveniences caused.

We request you to furnish the application ID / Registered Mobile Number for us to check and assist you accordingly.

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Dsc[protected] not appoved

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I have applied for DSC and completed the formalities on 26th Nov'20. Due to technical issue in online & offline links of emudhra, i can't able to edit the org. address. Need urgent support.

The web portal is easy till the payment, later it is difficult to complete the formalities.

The technical issue reported on 26th Nov'20. But the issue is not resolved till today.

Very poor support

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eMudhra Customer Care

from Bengaluru, Karnataka

Dec 4, 2020

Verified Support

We apologize for the Inconvenience caused.

We request you to furnish the Application ID and contact number for us to check and assist you further in regards to edit the organization address.

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We have raised DSC request for both of our directors and have completed full payment 10 days ago. But not getting any support from emudhra side in closing these issues despite repeated emails and calls. Please don't drag this any further and let us know what best we can do to complete the process ASAP. Is there any place where I can escalate this issue?

PFB the application details of both the applicants.

Application ID: 10811574
Applicant Name: A ROSELIN RAJ

Application ID: 10810958, 10810959
Applicant Name: JESUDAS ARUMAIRAJ

Customer calls are always on hold and no proper response to emails as well. Application is pending for long and our current Digital signature has expired leaving us with no valid DSC. Due to this all our works are pending and we are forced to pay unnecessary interests on several govt related taxes. Can someone escalate and complete this or refund my payment and all the interest amounts we've ended up paying to the government

Apr 30, 2021

Complaint marked as Resolved

Resolved

eMudhra customer support has been notified about the posted complaint.

Oct 22, 2020

Updated by Ash0110 Ticket raised on 13th October - #186642
Not a small progress till now.

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Address: FOLT NO 403, VIVEKANANDA APPATMENTS, KUKATPALLY

In partner id, i will added my credit balance but status showing pending

+1 photos

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eMudhra Customer Care

from Bengaluru, Karnataka

Oct 6, 2020

Verified Support

We apologies for inconvenience caused.

We request you to furnish the Partner ID / Registered Mobile Number for us to check and update the status of the payment made to the partner portal.

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Address: Zirakpur

Dsc authentication failed on e-procurement site

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eMudhra Customer Care

from Bengaluru, Karnataka

Oct 6, 2020

Verified Support

Dear Customer,

In continuation to your telecon with Mr. Satish, we understand that the issue related to the digital signature certificate has been resolved.

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eMudhra Customer Care

from Bengaluru, Karnataka

Oct 6, 2020

Verified Support

Dear Customer,

In continuation to your telecon with Mr. Satish, we understood that the issue related to digital signature certificate has been resolved.

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Our dsc application is pending for ca verification since 8 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected]
8 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
So, i requested you again do my verification very soon
Thank you

eMudhra customer support has been notified about the posted complaint.

Sep 11, 2020

Updated by Trend Setter Associates Our dsc application is pending for ca verification since 3 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected]
3 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
So, i requested you again do my verification very soon
Thank you

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Address: [email protected]

I Shri Chinmoy Kumar Saha had choosen DSC for multi purpose (i.e. Class 2), but I got mail where noted that I applied for Class 3.
Application ID: 10620459
Applicant Name: CHINMOY KUMAR SAHA.
If more amount will be paid for correction this, I shall must do this.

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Address: 3rd Floor, Sai Arcade, Outer Ring Road, Devarabeesanahalli Bangalore South India - 560103

I have applied for dsc application on 18 august 2020 at 2.00 pm my application no is 10456183. But its ra approval is pending. Please help me for give me ra approval. As soon as possible.

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Address: Norms Management Private Limited, Ernakulam,.

We are the partner with name and styled as "m/s. Norms management private limited" at ernakulam. We have applied a digital signature vide application number 9463549 months back. But ca verification is pending still. Please verify the same as early as possible.

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Request for challenge code and not yet received we try it on emudhra offical website solution not been done. So we requesting for challenge code.

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Dsc provider with mobile number ([protected]) have not delivered promised dsc as i have paid ₹2000 to above number through phonepe
As i asked for refund he is not responding to query

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Application no: 10140181
I had applied for dsc along with usb token on 25th june 2020 and have clearly mentioned the address for delivery o[censored]sb token. But unfortunately your people dispatched the same to my registered address. Since 29th june i have been highlighting this issue to your customer care but it seem it is falling on deaf ears. I have been regularly mailing as well as calling customer care but it is of no use. Kindly request you to cancel this request and arrange for refund of the amount paid for dsc. Regret to inform that i am getting one of the worst services which i will raise it with mca along with all the proofs.

eMudhra customer support has been notified about the posted complaint.

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V

vhkris

Jul 17, 2020

Still no response not have not acted upon the complaint.

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V

vhkris

Jul 18, 2020

Still awaiting response & action from eMudhara.

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Our dsc application is pending for ca verification since 8 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected]
3 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
So, i requested you again do my verification very soon
Thank you

eMudhra customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2020

eMudhra Customer Care's response We are continuously trying to reach on registered mobile but no response from your end. please provide convenient time to close the complaint

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Address: 3rd Floor, Sai Arcade, Outer Ring Road, Devarabeesanahalli Bangalore South India - 560103

Hi, my dsc emudhra application no. And my application date is 5th of march 2019. My dsc is important for me to apply for e-tenders. Therefore i had applied dsc (Digital signature certificate) by completing all required formalities as well as payment through emudhradegital.com dated on 5.03.2019. But still this company's internal system is not giving me any clue to resolve my issue. Due to which i can't download my certificate. Please note, i had tried their customer support center and email id also. But no answer is received. They are telling that the video verification is pending, i ha tried video verification 1000 times its giving error. I had missed couple of tenders which was a loss to me, i am having tenders on wensdays, if i miss it the damages i wil claim from emudhra.

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eMudhra Customer Care

from Bengaluru, Karnataka

Jun 8, 2020

Verified Support

We apologize for the inconvenience caused.

We request you to furnish your application details for us to check and resolve.

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Hi, my dsc emudhra application no.9933804 and my application date is 21st of may 2020. My dsc is important for me to complete my further legal activities related to mca and tax issues. Therefore i had applied dsc (Digital signature certificate) by completing all required formalities as well as payment through emudhradegital.com dated on 21.05.2020. But still this company's internal system is not dispatching my dsc token nor given me any clue to resolve my issue. Due to which i can't download my certificate. Please note, i had tried their customer support center and email id also. But no answer is received.

Meanwhile i had a chat with this company's mumbai office personal who suggest me to pay extra rs.500 to him against the physical token after that he will going to arrange physical usb token of my name within 2 hr. But i didn't follow such unethical practice.

Here i am concerned about my dsc. Therefore please help me to resolve this issue.

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eMudhra Customer Care

from Bengaluru, Karnataka

Jun 3, 2020

Verified Support

We would like to inform you that the USB token delivery was delayed due to the lock down on the wake of covide-10.

However, the USB token is delivered now

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eMudhra Customer Care's response, Jun 18, 2020

Verified Support

We would like to inform you that the USB token delivery was delayed due to the lock down on the wake of covide-10.

However, the USB token is delivered now. Please confirm

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Dear sir,

We have received certificate from e mudhra for 2 year validity & our old certificate was expired on dec, 2019.
I told me i have old certicate pandrive so kindly download in same pandrive
When i download the certificate in my old pan drive he dint told me that please check your name to is same as old certificate so my new certificate is not valid as per the government website so that i ask for refund or re issue new certificate but he didnot reply any things so kindly do not issue any certificate from emudhra they are not good for services

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J

jigneshpatel786

May 24, 2020

Refund amount which we had paid you because we have not required your certificate

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eMudhra Customer Care's response, May 25, 2020

Verified Support

We are continuously trying to reach customer on their registered mobile number. unfortunately we are not getting proper response from customer end to close issue.

As per our records customer has applied digital signature certificate in the name of "JIGNESHBHAI JESINGBHAI PATEL" with the application number 9923638, 9923637 and the same was downloaded on 19-May-2020 14:53.

Application was filled by customer himself and the application was duly signed by applicant stating "The information provided in this form is true & correct to the best of my knowledge"

Later on the same day customer has requested that the needs to download in different USB token. As per customer request we have reissued the certificate without any charges and the new application number WAS 9926739, 9926738.

ON 20-May-2020 15:40 Customer has come back stating that the name provided in the application was incorrect and required certificate in the name of "PATEL JIGNESHBHAI J"

Once the certificate is issued to the customer we would not be able to make any changes in the certificate.
For any changes in the certificate once again customer has to undergo the KYC process.

As the certificate is already issued and downloaded twice to the customer we would not be able to take the request for refund.

eMudhra Complaints & Reviews

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eMudhra reviews & complaints page 8

E-token not running on my system

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CA Verification pending for DSC

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Digital signature issue

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Emudhra has yet not provided the Invoice of Payment made for purchase of Digital signature

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Dsc - 10494548 - not approved

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Technical issue in online and offline links of emudhra

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DSC payment fully paid yet application is put in pending for no reason for two weeks

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In partner id, I will added amount but showing pending

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dsc authentication failed

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ca verification is pending still 3 days

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Class of signature

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pending ra approval or ca

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non receiving ca verification

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Challenge code

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dsc not delivered

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delivery of usb token

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ca verification is pending from three days

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emudhra - digital signature certificate issuance

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waiting for digital usb token.

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Dsc certificate issue

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