Eureka Forbes - AquaGuard — Misselling and serious deficiency in service

Address:	B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai
Website:	www.eurekaforbes.com

My experience with Eureka Forbes over the last 24 hours has been an absolute annoyance. Have been dealing with a bunch o[censored]nadulterated idiots from some outsourced contact centre who neither have the basic courtesy to recognise a customer nor have an understanding of what the customer is complaining about.  They also have the audacity to say that they cannot escalate a complaint having failed in their commitments 4 times over in a day. 
Their own Contact Centre IVRS and web site says, book a service appointment in 3 seconds.  Just that, it only books and does not fulfill.  I have booked a service appointment 3 times over between yesterday and today thanks to a bunch of morons managing your contact centre.  I have waited the whole of Sunday for a 9 a.m., 1 p.m. and later in the evening appointment with no one even showing the courtesy to even call me back.  Their contact center also seems to take pride in not allowing an escalation to a higher level which could step in.  Or may be, there is none, for all you know.  Let the customer suffer.

I have paid Rs. 8, 500 for what they are calling as Genuine AMC Gold valid till April 2026. Having paid this, their contact centre does not even have the ability to recognise the customer or the service ticket and force me to raise multiple service requests on the premise that my earlier ticket raised on their own app that they are promoting so extensively, is not registered with them, although I can see all the service tickets on the app.

I want an immediate refund of my payment (not 7 days later, IMMEDIATE) if they can't stand by what they commit.  It is a classic case of gross deficiency in service and mis-selling.