Eureka Forbes — eureka forbes aquasure water purifier

Jatin Mota

from Mumbai, Maharashtra

Sep 12, 2019

Address: Thane, Maharashtra, 421201

Product name.
Eureka forbes aquasure water purifier.

Above product was po purchased through amazon and was delivered on 06.05.2019 but was not install till 17.05.2019. On 17th person was came for installation and he confirmed that this machine cannot install at our place.
I tried to register request for return the product with amazon but they said as return window was closed on 16th may. Hence unable for return or exchange the product i need to contact the eureka forbes team.

I sent an email for the same to eureka forbes team still regularly sending an e-mail as reminder but not yet get proper reply.
Product is not yet used it's lying in our storeroom,

Request to you all kindly shoartedout the issue soonest and replace the product or refund the money.

Thanks and best regards,
Jatin mota

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Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Eureka Forbes Customer Care's response Dear Jatin,

I do understand that you're disappointed because of the delay and want to make things right for you. Kindly share your registered contact number/customer ID. I will have my installation team get in touch with you at the earliest.

Regards,
Anita

Verified Support

Sep 23, 2019

Eureka Forbes Customer Care's response Dear Jatin,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Sep 27, 2019

Updated by Jatin Mota Email id
[protected]@live.com
Contact No
[protected]

Oct 01, 2019

Updated by Jatin Mota I m still waiting for the solution.
Not getting any reply...

Oct 21, 2019

Updated by Jatin Mota Eureka fobes team is not ready to reply !!
This is the after sale service of Eureka Fobes ?
Need to take legal action and I have all the conversation I sent by mail as well as the recorded calls of eureka Forbes team.
Consumer Court is the option available for me to solve the issue...

Oct 25, 2019

Updated by Jatin Mota Not get any update